Uptons of Bassett - Frequently Asked Questions

How to Order

Please note that cookies need to be enabled for you to order from the website. Select a category and browse our online shop. Enter quantity of items required and click the Add button. Continue shopping until you wish to checkout.

You can check the contents of your basket at any time by clicking on the 'View Cart' button in the left hand menu on the online shop pages. You can remove items from your basket or alter the quantity required at any time on the Shopping Cart page. To finish shopping and purchase your items, click the 'Proceed to Checkout' button. This will take you to the a Secure payment section on PayPal. Here you will be asked to fill in your payment details (card type, number, expiry date and the start date and issue number for Switch transactions) and the card holders address and delivery details. At this point you will complete the order.

Confirmation of your order will appear on screen and emailed to you. You will then be returned to website. If you have any question or encounter any problems with the functionality of the site or the purchasing process, please do not hesitate to contact us.

Privacy Policy

Uptons of Bassett is committed to protecting your privacy and security. When you place an order, or use any online form on our website we need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date or bank account details etc. The secure payment transaction is completed via Paypal®.

By submitting this information you consent to use of the information in accordance with this Privacy Policy. We will never wilfully disclose personal information about you to any third party without first receiving your permission or unless we are under a legal obligation to do so. All changes to this document will be on this page, keeping you up to date with our privacy policy whenever it may change.

We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to our third-party partners, but these statistics will not contain any information about you from which you could be identified.

You can always enquire about or check the information that you have given us by contacting us.

Payment Methods

Most UK Credit and Debit cards managed via Paypal.

Refunds & Returns

In the unlikely event that you're not completely happy with any of our products, please return them to us within 2 days of receipt for a full refund. If you prefer, we will exchange for your choice of product to the same value.

We will also refund your delivery charge (where applicable) and any costs you have incurred in returning the product to us.

Uptons of Bassett
351 Winchester Road
Bassett
Southampton
SO16 7DJ